I just got off the phone with Comcast and I'm feeling a mass of hate in their direction already. Since I've lived in this apartment my cable/cable modem service has gone from Mediaone to AT&T to Comcast (for some reason I keep thinking there should be something else in there but I can't think of who it would be). Today I was rebooting my gateway a few times and suddenly it wasn't able to talk to the DHCP server. In fact, when I looked at the cable modem it appeared to be offline. I made a quick call to Comcast to find out if they were doing any work in the area. What occured next made me want to reach through the phone and strangle the guy who answered the phone.
The first thing the guy says to me after getting my account information is that I have an old cable modem that isn't supported anymore. He then goes right into scheduling me getting a new modem. When I finally get a chance to ask a question I'm told that he can't do anything to help me with the current cable modem I have. I schedule an appointment for tomorrow to get the new modem and then ask him if my service just stopped because I have an old one modem and need a new one. In other words "Did you folks cut my service because I had an old cable modem?" After insisting on an answer he tells me that yes, this is the case and they are sorry they didn't inform me beforehand. Right about now I happen to look down at my screen and notice my line has come back up and I'm online. So on top of it all the guy lied to me. At that point I just let the call end becuase I had to head out to meet someone for lunch.
Comcast will be getting a letter from me about their crappy service though. At least make sure the front line phone droids can give real answers instead of making shit up. Bastards.
Oh, and if you've got one of those big 'ol lancity cable modems I suggest calling them and just getting it replaced because they won't even consider helping you if you have one.
