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  • How customer service should be

    I subscribed to Raijin Comics a while back because I’d picked up a number of issues at my local comic book store, but was just having trouble getting there every week to pick it up. A week or so ago I realized that I hadn’t gotten an issue, so emailed them asking them to either send me a new one, or just extend my subscription by one issue.

    I had included the message in the post, but decided to take it down since I noticed that at the bottom of the email there’s a disclaimer that asks me not to republish the letter. Too bad, because their customer support really pulled through and I would have loved to have shared it with folks. The gist of the message was that they were sorry I didn’t get the missing issue. And even though their policy was to just ship out a replacement, they’d bend the rules this time and extend my subscription by an issue (making it very clear that it was a one time thing and they don’t normally do this).

    I just felt I had to comment on it because to me it shows part of what good customer service is about, being flexible. The fact that they were able to make an exception for me this time shows that their support people aren’t just droids who are following a script of how to deal with customer issues. They’re thinking for themselves and working on keeping their customers happy. Even if it was just a one time way of helping, it still showed more thought then usual. And even if they were exaggerating a little about bending the rules, they still made this customer feel special. Oh, and they responded within two days of my emailing them. Not too shabby.

  • I’m such a sap

    The second half of episode 15 of Fruits Basket still makes me sniffly and weepy after seeing it a whole bunch of times. Luckily the episode after is a fun one to cheer me up again.

  • Blogshares

    I just listed myself with Blogshares. Follow the link on the image below to see the info on my page. Sign up and buy some shares of my blog!
    Listed on BlogShares
    (Oh, and it doesn’t use real money. So feel free to buy and sell as much as you want.)

    (Damn, I just realized my blog isn’t worth enough to have shares yet. Rats!)

  • Bored

    If I can whine for a moment.

    I’m bored. Insanely bored. Bored with a capital ‘B’.

    Someone tell me a joke, or a story, or something.

  • Zelda

    The damn game knows me too well already. Read on a note on a wall:

    Sturgeon’s One-Point Lessons
    Lesson Ten

    Becoming the Champion of Life!
    Learn all there is to learn in lessons one through nine…

    And no matter what happens…
    Do not give up, do not complain,
    and do NOT stay up all night playing

    So far the game is really cool. I was a bit skeptical about the animation style at first, but it’s quickly grown on me. The movement is so fluid. Oh well, back to the game.

  • Record of Lodoss War

    I just got done watching Record of Lodoss War. I’d heard a lot about it over the years and have some friends who really like it. But for some reason it just didn’t work for me. I found the story to be interesting, but the pacing just felt kind of off to me. Like there could have been more story in there or something.

    I’m glad I watched it, but I’m not sure I’ll ever bother watching it again.

  • Again?

    There’s going to be a second season of UFO Princess Valkyrie. I’m really not quite sure what I think of this news.

  • Late Night Words of Wisdom

    Never underestimate the power of soup.

  • Quiz of the Moment

    Because I’ve lost at least a few months of my life to this game in the past 13 years…

     #   |.
    ###u#+.
         |)

    If I were a NetHack monster, I would be a unicorn. Most people are only after one thing – I try to maintain a quiet and respectful distance until I feel sure that I can trust someone.

    Which NetHack Monster Are You?

  • Sprong!

    I got all my errands done today. I actually didn’t forget to get anything at the store for the first time in ages. I always seem to do that. It felt good to get fresh air and be outside. I’m feeling a little bit a spring fever, or maybe that’s allergies. I’m going to pick up some meds tomorrow and see if that helps my sinuses at all (sinus headaches suck).

    I also got to stop at Porter Exchange and grab some rice balls for lunch. I got the salmon ones as usual. They helped a lot since I really hadn’t had much to eat all day long. I wish it was a little closer, it’s kind of a pain to get to and the parking there can suck some days. I included a picture of the food court area inside Porter Exchange. I keep wanting to try more of the places in there, but I’m not sure which ones are good (or if they are just all good).